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Event Ambassador

Position Description

Purpose

Event Ambassadors assist the Fleet’s Special Events staff with the set-up for events and act as hosts during them. Special events may be coordinated by the Fleet or by others renting our venue space, and may include: IMAX® film premiers; corporate and media events; weddings, birthdays and other celebrations; trade shows; and, school dances, to name a few.

Key Responsibilities

  • Assist with day-of event preparations, including decorations, food preparation and other light set-up
  • Assist with guest check-in and registration
  • Direct guests to various event locations around the Fleet; answer general guest inquiries
  • Monitor galleries, as well as guest behavior for safety and proper exhibit usage
  • Other duties as requested by the Senior Sales Manager and Special Events Coordinator
  • Be knowledgeable about safety and emergency procedures
  • Stay knowledgeable of current exhibitions, theater shows and events

Qualifications

  • Energetic, outgoing and friendly
  • An interest in hospitality, customer service and/or event planning
  • Present a professional appearance
  • Reliable, punctual, honest and friendly
  • Desire to interact with staff and guests from diverse backgrounds, being courteous, professional, patient and respectful at all times
  • Excellent communication skills and can act with diplomacy and tact
  • Able to move through galleries for long periods of time without a space to sit
  • Able to succeed in a sometimes crowded, noisy environment
  • May have previous event planning, hospitality or catering experience
  • Minimum age: 17

Time Commitment

Volunteers are asked for a minimum service commitment of six months, with 12 hours a month. Note: most Event Ambassador shifts are in the evening or on the weekend.

Training

All volunteers participate in the “Orientation and Training.” Event Ambassadors receive on-the-job training and instructions as they start their first shifts.

Event Ambassador Impact

Event Ambassadors play an integral part in Fleet operations by providing a friendly, welcoming environment, where visitors can enjoy the science center setting, explore science and technology topics and create a unique memory. Event Ambassadors also help with special events that bring in revenue and publicity for the Fleet, a nonprofit organization.
 

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