FAQS (Frequently Asked Questions)

Here are the questions members ask most often.

IMAX Vouchers
1. How do I redeem my IMAX vouchers?
2. Who needs a voucher?
3. Why do you put an expiration date on IMAX vouchers?
4. Are my IMAX vouchers transferable?
5. Why is my Discovery Society card NOT transferable?
6. Are my IMAX vouchers valid at any other facility?

Membership Categories
1. How can I purchase a Gift Membership?
2. Who is included in my Family or Grandparents membership?
3. Who can purchase a Senior membership?
4. Why don't you give a membership card to children?

Update your Membership Record
1. How can I contact the membership office?
2. How can I update my record?
3. What do I do about lost cards and IMAX vouchers?
4. My cards and vouchers never arrived. What should I do?
5. When can I upgrade my membership?

Other
1. What is a special event?
2. Where can I find IMAX show times?
3. How much of my membeship is tax deductible?
4. What is the Fleet's privacy policy?
5. What if I have a question you have not answered?

IMAX Vouchers

1. How do I redeem my IMAX vouchers?
You must stop at the Ticket Counter to exchange your vouchers for a film ticket. Then proceed to the theater.

2. Who needs a voucher?
Everyone in your family needs to exchange a voucher for a theater ticket. When you run out of vouchers, you may purchase additional tickets at a member’s discount.

3. Why do you put an expiration date on IMAX vouchers?
The fairest way to administer the membership program is for everybody to use their IMAX vouchers during the year they are members. This is also the reason we do not extend vouchers.

4. Are my IMAX vouchers transferable?
Yes! Give them away to friends, neighbors, and out-of-town guests. In fact, you do not even need to be present when they are redeemed.

5. Why is my Discovery Society cart NOT transferable?
Discovery Society cards (for Adventurer, Voyager, Explorer, Pioneer, and Innovator members) are valid for free, unlimited admission into IMAX films. It is designed to be used by the same two individuals all year long. It is not fair if some members pass their Discovery Society cards to friends instead of using their IMAX vouchers or purchasing tickets.

6. Are my IMAX vouchers valid at any other facility?
No. Every IMAX theater is independantly managed. You must use your IMAX vouchers at the Fleet Science Center, and you must use them before they expire.

 

Membership Categories

1. How can I purchase a Gift Membership?
• By telephone: (619) 238-1233, ext. 713. (Have your credit card ready)
• In person: Ask any cashier at the ticket counter.
• Fill out this form: Gift Membership

2. Who is included in my Family or Grandparents membership?
• Family: 2 adults and up to 6 children under 18
• Grandparents: 2 grandparents and up to 6 children under 18

3. Who can purchase a Senior membership?
Persons age 65+.

4. Why don't you give a membership card to children?
Children under 18 are included in their Family membership. They do not need a separate card.

 

Update Your Membership Record

1. How can I contact the Membership Office?
• Monday - Friday, during business hours
• E-mail: membership@rhfleet.org.
• Phone: (619) 238-1233, ext. 713

2. How can i update my record?
Contact the Membership Office.

3. What do I do about lost cards and IMAX vouchers?
Contact the Membership Office.

4. My cards and vouchers never arrived. What should I do?
Contact the Membership Office right away and we will arrange for replacements.

5. When can I upgrade my membership?
Upgrade at any time. If is not near your regular renewal date, we will charge the difference.

 

Other

1. What is a "Special Event?
A special Event is a film or program for which a membership benefit may be restricted or excluded. We do not have many special events, and when we do, we always inform members in advance.

2. Where can I find IMAX show times?
Click here. For today's and tomorrow's show time, call (619) 238-1233. Listen to the recording for schedule changes, early closings, etc.

3. How much of my membership is tax-deductible?
No membership under $150 is deductible. We will send you a statement of the tax-deductible portion for other levels. (Tax-deductible portions are for advisory purposes only. We encourage you to consult your financial advisor.)

4. What is the Fleet's privacy policy?
We respect your privacy. Your e-mail address will never be traded or released to any outside organization. From time to time, we send regular mailings (snail mail) about other non-profits. (The other organization never sees your address.) If you prefer not to receive these "reciprocal mailings," please e-mail your name and I.D. number to membership@rhfleet.org or call the Membership Office.

5. What if I have questions you have not answered?
Please click here.